Return policy

Return Policy

At Koabrella, we strive to ensure your complete satisfaction with your purchase. If, for any reason, you are not entirely satisfied with your product, we offer a hassle-free return policy to make your shopping experience as smooth as possible.

30-Day Money Back Guarantee: We proudly offer a 30-day money back guarantee on all our products. If you decide that the product does not meet your requirements or expectations within 30 days of receiving it, you are eligible for a full refund or exchange.

Conditions for Returns: To be eligible for a return or exchange, the following conditions must be met:

1. The return request must be initiated within 30 days of the delivery date.
2. The product must be in resalable condition, unused, and undamaged. It should be returned in its original packaging with all the accessories and tags included.
3. The product must not have any signs of wear, installation marks, or alterations.
4. The product must not have been customized or specially ordered for your vehicle.

Process for Returns: To initiate a return or exchange, please follow these steps:

1. Contact our customer support team within 30 days of receiving the product to inform us about your return or exchange request.
2. Our customer support team will provide you with a Return Merchandise Authorization (RMA) number and guide you through the return process.
3. Package the product securely, including all the original accessories, tags, and packaging materials.
4. Clearly mark the RMA number on the outside of the package.
5. Ship the product back to us using a trackable shipping method, as the customer is responsible for the return shipping costs.

Refunds and Exchanges: Once we receive the returned product and verify that it meets the return conditions mentioned above, we will process your refund or exchange.

• For refunds: The refund will be issued to the original payment method used for the purchase. Please note that it may take several business days for the refund to be reflected in your account.
• For exchanges: If you wish to exchange the product for a different model or size, we will process the exchange once the returned product is received and approved. Any price differences between the exchanged products will be handled accordingly.

Change of Mind Returns: If you decide to return a product due to a change of mind, you will be responsible for the return postage costs. We recommend using a trackable shipping method to ensure the safe return of the product. Once we receive the returned product and verify its resalable condition, a refund will be issued for the product's purchase price, excluding the initial shipping charges.

Damaged or Defective Products: In the rare event that you receive a damaged or defective product, please contact our customer support team immediately. We will work with you to resolve the issue promptly, either by providing a replacement or issuing a refund.

Please note that our return policy is subject to change without prior notice. We reserve the right to refuse returns that do not meet the above conditions.

If you have any further questions or need assistance with a return, please don't hesitate to reach out to our customer support team. We are here to help you.

Last updated: 10/09/2023