Shipping policy

Processing Time

Orders are typically processed within 1 business days after payment confirmation. Please note that processing times may vary during peak seasons or promotions.

Shipping Methods

We offer FREE Australia Post Express Shipping within Australia for all orders over $100.

 

Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number and a link to track the status of your shipment. Please allow a few hours for the tracking information to become available.

 

Order Tracking and Updates

You can track your order's status at any time using the provided tracking number. 

Delivery

Delivery times are estimated based on the shipping method and destination. While we strive to meet these estimates, unforeseen circumstances such as weather delays, customs processing, or other factors may occasionally result in delayed deliveries. We appreciate your patience in such cases.

Incomplete or Incorrect Addresses

Please ensure that the shipping address you provide during checkout is accurate and complete. We are not responsible for packages that are undeliverable due to incorrect or incomplete addresses. If a package is returned to us due to such an issue, we will contact you to arrange for reshipment. Additional shipping charges may apply.

Lost or Damaged Items

If your order is lost or damaged during transit, please contact our customer service team at support@koabrella.com.au as soon as possible. We will work with you to resolve the issue and ensure your satisfaction.

Contact Us

If you have any questions or concerns about our Shipping Policy, please contact us at support@koabrella.com.au